HOW TO ORDER
See "Procedure"
MINIMUM ORDER
The minimum for any order is AUD 100.--
PAYMENT
Full payment must accompany order. AUD funds only. We accept cashiers checks, personal and business checks, or money transfer to our bank account.
Make checks payable to:
Silk n' Stones, Brigitte Winkler, Kuranda QLD 4872
The address:
Brigitte Winkler
Speewah Road 112
Kuranda QLD 4872
Australia
Personal and Business Checks must clear before order is sent.
Our Bank Account Information
Bank name  : National Australia Bank Limited
Bank address : 355 Sheridan Street, CAIRNS QLD 4870, Australia
Account number : 084-583 55-506-7487
Bank Code : 084-583
Make payment to: Brigitte Winkler, Kuranda
SHIPPING
Opals and jewellery will be packed in safety-boxes and the silk (very light) in envelopes, if you like with insurance to your cost.
RETURNS
At the Austrope Products Shop, our number one priority is to gain your trust and satisfaction so you will not only purchase from us now, but many times in the future as well. We are highly confident you will enjoy your new Australian purchase.
In the event you are not satisfied, opals and silk my be returned within 10 days (Australia) or 28 days (oversee) from the date of sale, provided they have not been damaged or custom cut per your specifications. All stones are weighted and inspected prior to shipment and immediately upon return. You must get return authorization. The shipping cost will not be refunded.
DO NOT RETURN ANY ITEM TO US WITHOUT FIRST CONTACTING US
PHOTOGRAPHS AND DESCRIPTIONS
We make every attempt to ensure that the photographs and descriptions of gemstones and silk are as accurate as possible, however no photographic process or digital scanner is perfect. The photographs however, in JPG format cannot hope to match the beauty of seeing the gemstone and the silk in person. What this means, is that if the gemstone and the silk looks good here in a JPG file, it will look great when it arrives at your door.
GEMSTONE CERTIFICATES
Unlike diamond certificates, which have an international certification standard (GIA), there is no corresponding internationally recognized certification for colored gemstones. We don't issue certificates with the gemstones we sell. We do guarantee that a gemstone is what we say it is, and we quarantee it's quality. You are free to take any gemstone purchased to a qualified gemologist to have it evaluated, and return it for a refund within 10 days of its receipt if your are not satisfied. If we issued certificates, we would have to pass the cost onto you. If you are purchasing a gemstone as an investment, and plan to try to sell it later, then you can have it certified yourself. We leave the choise up to you. |
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